I have tried the different USB ports around the system, but that hasn't worked at this point (even though both the mouse and the keyboard worked during the earlier points of the install before the restart brought me to this screen). the BIOS) and both are plugged into USB 2.0 ports. The mouse's light on the bottom is on and both work before I boot into Windows (ie. However, now when I'm setting up Windows (on the screen where it says "Choose a user name for your account and name your computer to distinguish it on the network"), the keyboard nor the mouse work. I installed it myself, everything went fine. I have a fresh install of Windows 7 Ultimate 64-bit on my HP Envy desktop. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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